Shipping policy

When you purchase goods from moonshellbooks.com (the “Site”), the goods will be delivered through one of the following methods:

• ​Digital goods are delivered instantly by an email from BookFunnel to the email address you used at Checkout. If you do not see it, please check your Spam, or if using Gmail, check your Promotions tab.
• Print books are delivered by shipping. Print books are shipped by our shipper. Print time is usually 72 working hours. After books are printed, they are shipped as expeditiously as possible, usually from 1 to 14 days. Moonshell Books is not responsible for the shipper’s shipping times.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient if physical goods. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

For ebooks and audiobooks, no refund can be given and there are no returns. Please choose carefully. Refunds are only given if you buy a duplicate item within 48 hours of first purchase, in which case the duplicate item will be refunded.

For physical goods, there is no return for change of mind. Returns are given for faulty items if you contact us within 7 days of receiving the item (according to the tracking). Contact us at moonshellbooks@outlook.com.